Products and Services Offered by Niveeta Corporation
Cancellation prior to start of Manufactuering the product: You can cancel your order for any product at any time prior to its production (as applicable). Post-production/ delivery/installation (as applicable), you will be charged 100% of the order value for cancellation. For cancellation requests please write to us at info@niveetacorp.com . However, in case of any product cancellation within 48 hours of placing the order, a full refund will be initiated. Post the 48-hour window, you will be charged 100% of the order value. Post-Production/ delivery/installation (as applicable), you will be charged 100% of the order value for cancellation.
- Cancellation after delivery/installation: Post-delivery/installation (as applicable), you will be charged 100% of the order value for cancellation. Items bought on discount during sale are not eligible for cancellation after ordering.
- In case, you receive a damaged product, please bring it to the notice of the delivery personnel, Service Associate or other responsible personnel immediately. In case you notice an issue later, please write to us at info@niveetacorp.com Damage or defect will be assessed in 1-2 days and a solution may be offered. If in the opinion of Niveeta Corp the product is defective, the product may be replaced or any other corrective measure may be taken, as deemed appropriate by the representative of Niveeta Corp, to address the issue. However, if in the opinion of Niveeta Corp there is no defect in the product, Niveeta Corp shall return the same product back to you and no further action will be taken. Niveeta Corp shall have the sole right to determine whether a product is defective or not.
- The cancellation policies mentioned here do not apply to certain location. To know the specic cancellation policy for your delivery location, please connect at info@niveetacorp.com
If you happen to receive a damaged or defective product, or a product that does not comply with the specications as per your original order, you can return it on the spot, at the time of delivery. No requests for return will be accepted post-delivery.
If you are eligible for a refund or a promotional code (as the case may be), the same shall be given to You as per the following guidelines -:
a) All refunds process initiation shall be subject to pick up of all cancelled items from Your/customer’s premises.
b) The refund amount for the orders paid online or paid via credit/debit card/ bank transfer at the time of delivery will be refunded within 7-10 working days from the date of initiating the refund through the online account, or will be refunded to the same card, depending on the most suitable circumstances as determined by Niveeta Corp.
c) The refund vide a promotional code, for the orders paid online will be provided to you within 7-10 working days through hard copy or e-mail depending on the most suitable circumstances as determined by Niveeta Corp..
d) A promotional code once used shall not be re-activated in case of cancellation of order, either by the customer or by Niveeta Corp..
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